Privacy Notice

This Privacy Notice explains how Take off with Marketing, LLC, the authorized publisher and operator of Tropicana Supermarkets digital services (collectively, “Tropicana,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you use the Tropicana mobile apps, website, rewards program, ordering, delivery, promotions, and support services (the “Services”).

Information we collect

Depending on the features you use, we may collect:

• Account and contact information: name, email address, phone number, account identifier, password credentials handled by our authentication provider, selected store, and communication preferences.
• Order and transaction information: products, quantities, prices, coupons, rewards activity, purchase history, pickup or delivery selection, delivery address, requested delivery window, substitutions, order status, and related customer-service records.
• Location information: delivery addresses and coordinates derived from an address for validation, routing, estimated arrival times, and delivery operations. Tropicana does not currently use your phone’s GPS location for customer tracking.
• App and device information: device or push-notification identifiers, app interactions, feature usage, diagnostics, and information needed to maintain security and reliability.
• Content you provide: support messages, giveaway or promotion information, reviews, feedback, saved lists, dietary preferences, and other information you choose to submit.

How we use information

We use information to create and secure accounts; provide rewards, shopping, pickup, delivery, order tracking, support, recipes, promotions, and Tropicana Perks; validate addresses and calculate routes or estimated arrival times; send transactional messages and communications you choose; prevent fraud and abuse; maintain and improve the Services; comply with law; and protect customers, employees, Tropicana, and the public.

Payments and subscriptions

Tropicana Perks subscriptions are processed separately by Apple App Store or Google Play. Those app stores handle subscription payment credentials and provide Tropicana with purchase status and transaction identifiers needed to verify and manage membership benefits. Groceries and other physical goods use a separate authorized payment provider when checkout is enabled. Tropicana does not store full payment-card numbers, bank-account credentials, EBT PINs, Apple or Google passwords, or payment security codes in its application database.

How information is disclosed

We may disclose information to service providers that support cloud hosting, authentication, database services, app delivery, notifications, email, mapping and routing, payment processing, fraud prevention, analytics, customer support, and order fulfillment; to Tropicana stores, authorized personnel, pickers, and drivers as needed to fulfill your requests; when required by law or to protect rights and safety; and in connection with a business transaction subject to appropriate safeguards. Providers may use information only to perform services for us or as otherwise permitted by law and their own terms.

We do not sell personal information and do not share personal information for cross-context behavioral advertising. We do not use customer information to track you across unaffiliated companies’ apps or websites for advertising.

Notifications and marketing

With permission, we may send push notifications or email about orders, account activity, rewards, weekly ads, promotions, and other Tropicana updates. You can change app notification preferences, unsubscribe from marketing email using the message link, or change device notification permissions. We may still send necessary account, security, transaction, or service messages.

Retention and security

We retain information only as reasonably necessary to provide the Services, maintain transaction and business records, comply with legal or accounting obligations, resolve disputes, enforce agreements, and protect against fraud. Retention periods vary by record type and legal requirement. We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security.

Your choices and privacy rights

You can review or update available account information and preferences in the Services. You can request account deletion from the app’s Account area. You may also contact us to request access, correction, deletion, or a copy of personal information, or to exercise other rights available where you live. We may verify your identity before completing a request and may retain information when legally permitted or required. California residents may have rights under California privacy law, including rights to know, correct, delete, and obtain information, subject to applicable exceptions. We will not discriminate against you for exercising a privacy right.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided personal information should contact us.

Changes to this notice

We may update this notice as the Services or legal requirements change. We will post the updated notice and revise the date above. We will provide additional notice when required by law.

Contact us